MONEY-BACK GUARANTEE

 HOW DO I RETURN AN ORDER? If you are not satisfied with your purchase and wish to return an item, we have an after-sales service group for a group of brands that handles any incidents. We do not manage the incident, but the product brand itself. Therefore, to resolve any incident, you must contact support via email at [gruposoportesat@gmail.com](mailto:tiendaripardo@gmail.com), providing the following information:
- [ ] Website where you made the purchase - [ ] Order number - [ ] Reason for the incident (if it is a fault, attach a video and/or photographs detailing the problem) - [ ] Screenshot of the email received with the purchase summary - [ ] Full address - [ ] Phone number. All of the above fields are mandatory for support to provide you with a response (usually within 72 business hours). The support team will review your incident and respond with a series of instructions to follow to resolve the issue. RETURN EXCEPTIONS Please note that you have 48 hours from receipt of your order to return it. After this time, your product will not be accepted for return. Due to the COVID-19 crisis and for safety reasons, no refunds will be made for used personal hygiene products. We apologize for any inconvenience. (According to Article 44 of Law 7/1996 of January 15, on the regulation of retail trade, amended by Law 47/2002 of December 19)
The use of technical support for any incident does not include transportation services if these are necessary to resolve the issue. Returned items must be in their original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, bent cards, broken seals, or torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been customized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrectly purchased products, and products damaged due to customer mishandling. Our platform reserves the right to deny any return.
HOW DO I RESOLVE AN INCIDENT OR RETURN AN ORDER?
If you have an issue with the product's performance or have received an incorrect product, we have an after-sales service group from a group of brands that handles any incidents. We do not manage the incident, but the product brand itself. Therefore, to resolve any incident you must contact support via email [contacto@tiendaramirez.com] (mail to: contacto@tiendaramirez.com), indicating the following information:
- [ ] Website where you made the purchase - [ ] Order number - [ ] Reason for the incident (in case of a breakdown, attach a video and/or photographs detailing the problem) - [ ] Screenshot of the email received with the purchase summary - [ ] Full address - [ ] Telephone number All of the above fields are mandatory for support to give you a response (normally within 72 business hours). The support team will review your incident and will respond with a series of instructions to follow to resolve the claim.
In the exceptional case that you receive a product with manufacturing defects, you must justify this with film evidence to our customer service colleagues. If your return is successful, you can choose from the following options:
a) Full refund (redeemable coupon or bank transfer)
b) Shipment of a new product. **If the second product is not satisfactory, you may exercise your right to a 50% partial refund (redeemable coupon or bank transfer). HOW LONG DOES THIS PROCESS TAKE? Processing returns can take up to 45 business days from the day we receive your return. The support team will send you an email to confirm once your return has been processed. For returned items, a full refund will be issued for the returned products. For non-defective items, the refund excludes all shipping and handling costs.
WHEN WILL I RECEIVE MY PURCHASE VOUCHER? All refunds will be issued with a purchase voucher for the same amount as the returned order, excluding pickup and shipping costs. Once your order is received, our quality team will review it to ensure it is in its original condition. After this process, you will receive an email with the purchase voucher. This voucher will be valid for 12 months.